Technology Help 

Technology Requirements

 

If you are having any technology problems such as your computer crashed or no connection to the Internet, I will not be able to help you. It is your responsibility to find a working computer to complete your course work on time. In addition to the CIS Computer Lab and ARC Library, the ARC Learning Resource Center has a computer lab, and you can always check with your local library for their hours.

If you are having any technical problems with Canvas, your first line of defense is the 24/7 Canvas Support. I will not be able to help you with Canvas technical problems, but if there are any problems with the course materials or access to any part of the course, contact me. You can also ask technical questions of your peers in the Student Lounge discussion or course related questions in the Q&A: Course Related Questions discussion.

Because Canvas is built using web standards, it runs on Windows, Mac, Linux, iOS, Android, or any other device with a modern web browser. It is your responsibility to make sure you are using an updated browser.

We highly recommend updating to the newest version a current browser as well as the most up-to-date plug-ins. View Canvas Computer Specifications and links to the latest Browser versions.

Additional Software/Tools

  • Microsoft Office, Microsoft Office 365* or other word processing software. If you are using Pages on a Mac, export the file as .docx or .rtf

*Microsoft Office 365 is available for all ARC students. Follow these steps:

  1. Enter this link in your search bar: https://products.office.com/en-us/student/office-in-education 

  2. Enter your losrios Gmail (w + ID number @ apps.losrios.edu)

  3. Click on Get Started

  4. Confirm that you are a student, reply to the email, and create your account

  5. Install!

How to Get Canvas Help!

  

You can use the HELP button on the lower left corner of the navigation bar of your course to contact the Canvas support team.

Additionally, the Student Tech Center is available to ARC enrolled students who need assistance with accessing online campus resources or Los Rios District services and programs.